managed services

BetterNET Service Offering

Proactive Technology Management – We proactively detect and remediate issues before they become problems

Centralized Services

  • Patch Management for major software security patches including: Microsoft, Java, Adobe, etc.
  • Antivirus and Anti-Spyware Management from our central server
  • Desktop Optimization
  • Ongoing Documentation
  • Remote and Local Server Backup
  • 24 Hour alerts for critical events such as viruses and low disk space
  • Customizable alerts for important business-specific events

Network Administration – We continually optimize your network on a scheduled basis in order to keep your environment current and configured correctly

Dedicated Network Administrator

  • Scheduled Onsite visit to continually optimize your network to Computer Experts Group, Ltd. Best Practices
  • Centralized Service Report Review while onsite
  • Installation and configuration of small changes to the environment

Reactive Support Services – We resolve technology issues as they arise

Customer Support Team

  • Helpdesk and “How To” Support for internal users, servers, Hosted Exchange/Sharepoint/Lync
  • On-Site Support for internal users, servers, Hosted Exchange/Sharepoint/Lync
  • Customer Portal to add, view or review all current projects or issues
  • Unlimited Remote Support during normal business hours of 9a to 5p M-F, holidays excluded

Technology Consulting – We explain in plain English how your technology relates to current trends, and how changes in technology impact business risk

Quarterly meeting to discuss the following items as they relate to your business:

  • Technology Summary
  • Design Desk and Budget Planning
  • Business Impact of Technology Decisions

 

BetterNET is a service mark of Computer Experts Group, Ltd.