Missing Shortcuts To Network / Missing Icons on Desktop

It seems there is a spate of customers unexpectedly losing shortcuts or icons on their windows desktop recently. This appears to only affect links to network resources (like a network drive, or an xlsx or docx file on a network share, etc.).

If we have sent you a link to this page and you have Windows 7, please run the appropriate hotfix, then run the registry file.

Please note: If you know how to check to see if you are 64-bit windows or 32-bit windows, please run just that file. If you do not know how to check, please try the 64-bit file first. If it fails, try the 32-bit file. If both fail, please contact us.

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Should the above not work, and you find shortcuts to files that reside on the network are still disappearing, you can also create a new folder on the desktop, and re-create your shortcuts in there.

  1. Right-click on a clear area of the desktop (not an icon), choose ‘New’, then ‘Folder’
  2. Name it something like ‘Network Shortcuts’
  3. Double-click on the new folder and re-create your shortcuts in there